Frequently Asked Questions (FAQs)

1. What is Play Up?

Play Up delivers the world's most popular games to your mobile device. Enjoy the best of arcade, sports, and brain-teasing games that are guaranteed to provide hours of entertainment.

2. What do I do with Play Up?

Unleash your inner gamer and enjoy our selection of the world's greatest games. Choose from action games, sports games, adventure games, card games, and challenging puzzle games that will keep you hooked for hours on end. Play Up also offers games that are appropriate for children.

3. Am I eligible to use Play Up?

You must be 18+ or have received permission from a parent or legal guardian authorized to pay your mobile phone bill.

4. Is Play Up compatible with my device?

The service is compatible with all smartphones and requires a basic 3G connection.

5. Who regulates your services?

There are government agencies that regulate the mobile business. In addition, each mobile operator has their own set of rules and regulations. We add our own rules to make sure everything is secure.

6. Subscription

7. How was I subscribed to Play Up?

You visited one of our promotional pages and clicked on the subscription button.

8. How do I subscribe to Play Up?

Simply visit one of our promotional pages or send OK to ****.

9. How much does the service cost?

Enjoy a free 1-day trial. Subscription charge of 100 NGN per day will then apply.

10. How am I charged?

Subscription costs are deducted from your prepaid balance or will be reflected in your post-paid bill.

11. Can I change the mobile number in my account?

At the moment, this is not possible.

12. How do I cancel my subscription?

Send SMS “stop PupD” to 20790

13. CUSTOMER CARE

How do I contact Customer Care?

contact@playupng.com